WASHINGTON D.C. - MARCH 17: Congressman John Lewis (D-GA) is photographed in his offices in the Canon House office building on March 17, 2009 in Washington, D.C. The former Big Six leader of the civil ...

Empathy seems like a good quality in human beings. Pure and simple. It allows us to consider the perspective of others — to put ourselves in their shoes and imagine their experiences. From that ...

We asked two scholars who have spent decades studying empathy and bias to discuss what they've seen in the past year. They offer their view of... "I can't breathe." "I'm scared." For many people, ...

A few years ago, my father-in-law, Joseph, casually admitted he didn’t know what empathy was. Not in a “tell me more” kind of way—he literally didn’t know the meaning of the word. This is a man who ...

Prof. Anat Perry (PSYC) discusses the “artificial-empathy paradox” and the results of her research in social cognitive neuroscience, empathy and AI.

In the new book, Empathy in Action: How to Deliver Great Customer Experiences at Scale, Genesys CEO Tony Bates and Natalie Petouhoff, a senior customer experience strategist and business consultant at ...

I can't breathe." "I'm scared." For many people, hearing someone say those words would prompt a scramble to help. But not all. It depends on who's listening. A year ago Tuesday, the world watched as ...